Maintenance & Repair

What's included with a maintenance package

An optional maintenance package can be added to personal and small business lease contracts, meaning you don't need to worry about budgeting for servicing, tyres, repairs and breakdown cover, as this is all added into your monthly rental cost.

And with our easy online maintenance booking portal, you can book your MOT, servicing, tyres & repairs as and when you need to, at an approved garage/repairer local to you.

What's included in a Maintenance Package?

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Hitachi Capital maintained agreements include tyre cover and we operate a no-quibble tyre policy, whereby we will cover tyres for all repairs and replacements due to wear and tear and accidental damage. This does not include damage as a result of deliberate misuse, theft or vandalism.

Tyres will be replaced with tread of 2mm or less (UK legal minimum is 1.6mm) over the central three-quarters of the tyre. We will always replace your worn or damaged tyres with our preferred Michelin product.

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Hitachi Capital maintained agreements include the cost of all repairs and maintenance, providing the vehicle is taken to one of our approved garages which is made up of both independent & franchise repairers.

The maintenance plan will cover costs for all scheduled maintenance and servicing, however it does not include costs for glass / windscreen damage, accidental damage, or damage caused by negligence or misuse, which will be payable at your own cost and recharged back to you. Call out, collection and delivery charges will apply to damaged items.

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Our maintenance pack covers all breakdown requirements as a result of wear and tear, or mechanical failure, until the end of the agreement. Manufacturers will provide a breakdown service for at least the first year of your contract,  after which you will then default to our breakdown supplier, the RAC. 

The RAC will aim to be with you within 60 to 90 minutes of you notifying us of your breakdown and will do their best to get you back on the road as quick as they can. If they are unable to repair your vehicle road-side, you and your vehicle will be recovered to a safe location.

Roadside assistance and a home-start service is available for all emergencies, however costs of accidental damage or damage caused by negligence or misuse may be recharged, including callouts relating to tyre damage. 


Are you an Existing Customer and need help now? 

I need breakdown assistance

03444 463 900

Please call the number above and select Opt 1

Book an MOT, service, tyre replacement or repair

If you have a maintenance package on your lease you can arrange an MOT service, repair or tyre replacement online 24/7.

Book now

I've been in an accident

If you have been in an accident, please contact your insurer who will liaise with us when needed. 


What to do if your vehicle has been written off 

Call us if your vehicle has been written off

0344 463 2900

Option 1 > Option 2

You insurance provider can email us

hitachidriversales@coxauto.co.uk

If your insurance company has confirmed that your vehicle needs to be written off, please call us to let us know. We will require the following information during the call:

  • Date of incident
  • Approx. mileage
  • Insurance company name and contact information
  • Claim reference number
  • Excess amount

Please ask your insurance provider to email us directly where we can share a copy of the V5, along with any other supporting documentation which will be sent to them with the settlement figure.


End of Contract Damage & Repairs Information

End of Contract Guide

Hitachi Capital will not charge for any vehicle damage that is considered fair wear and tear. You may, however, be charged for any damage that is not considered fair, wear and tear.

Charges cover the cost of rectifying any damage or replacing missing items to the agreed return standard set out at the start of your lease.

For more information, please refer to our End of Contract Guide which provides advice on how to check your vehicle for damage and how to prepare your vehicle for collection.

Fair Wear & Tear

As a member, Hitachi Capital adheres to the standards set out in the BVRLA fair wear and tear guide. Established in 1967, the British Vehicle Rental and Leasing Association (BVRLA) is the trade body for companies engaged in the leasing and rental of cars and commercial vehicles.

The BVRLA guide is an industry standard of what is considered to be fair wear and tear on your vehicle when it is returned at the end of its contract or finance agreement.

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